Research has consistently demonstrated that the few undocumented students who seek a higher education degree in the United States face substantial circumstances that are unique to them, primarily due to their immigration status. Furthermore, existing research heavily focuses on the students’ navigational experiences in higher education. In recent years, numerous entities in California, including the California Community College Chancellor’s Office (CCCO), are seeking promising practices to better serve and support undocumented students. This case study further expands research findings related to this student population, focusing solely on the institutional narrative. This is achieved through semi-structured interviews of diverse personnel who provide their narrative in response to the overarching research questions. Furthermore, perceived needs and strategies employed by the college to address these needs are sought out via a methodical document analysis. This research design strives to better understand systemic and operational strategies that are intentionally focused on supporting undocumented Latina/o/x students, as perceived by the institution, at a Hispanic Serving Institution (HSI) in San Diego, California. Through semi-structured interviews and document analysis, the researcher seeks to identify policies, practices, structures, and other strategies intended to meet the perceived needs of undocumented Latina/o/x students to facilitate their success.